> For the complete documentation index, see [llms.txt](https://docs.rivalryze.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rivalryze.com/your-account/subscription-tiers.md).

# Subscription Tiers

Every RivalRyze account starts on the **Free** tier. **Supporter** and **Pro** are paid upgrades that unlock faster syncing, Shop access, and extra perks.

## At a glance

| Feature                                         | Free            | Supporter        | Pro              |
| ----------------------------------------------- | --------------- | ---------------- | ---------------- |
| Connect gaming platforms                        | ✅ All platforms | ✅ All platforms  | ✅ All platforms  |
| Sync frequency                                  | Every 4 hours   | Every hour       | Every 30 minutes |
| Join Contests                                   | ✅               | ✅                | ✅                |
| Host Contests                                   | ✅               | ✅                | ✅                |
| Earn gems                                       | ✅               | ✅                | ✅                |
| Shop access (gift cards, cosmetics, game codes) | ❌               | ✅                | ✅                |
| Priority support                                | ❌               | ❌                | ✅                |
| Price                                           | Free            | *\[pricing TBD]* | *\[pricing TBD]* |

{% hint style="info" %}
*Pricing for Supporter and Pro is shown on the upgrade page in your account. This page will be updated with current pricing soon.*
{% endhint %}

## Why sync frequency matters

RivalRyze checks your connected gaming accounts on a schedule to pull in new achievements, trophies, and stats. The faster the sync, the more responsive your Contest leaderboard is.

* **Free (every 4 hours)** — fine for slow-paced Contests like long-running collection contests.
* **Supporter (every hour)** — keeps the leaderboard fresh during multi-day Contests.
* **Pro (every 30 minutes)** — best for fast-paced races where every minute matters.

{% hint style="success" %}
You can also trigger an **on-demand sync** from your profile at any tier. Use this when you've just unlocked something and want it reflected immediately.
{% endhint %}

## What "Shop access" means

The Shop sells real-world rewards — gift cards for Steam/PSN/Xbox/etc., cosmetics for your RivalRyze profile, and digital game codes — all paid for with gems you've earned playing.

Shop access is exclusive to **Supporter** and **Pro** tiers.

## How to upgrade

1. Open **Account Settings → Subscription**.
2. Pick **Supporter** or **Pro**.
3. Complete checkout.

Your tier upgrades immediately. The next sync will run at the new frequency.

## How to downgrade or cancel

Open **Account Settings → Subscription** and click **Manage subscription**. You can cancel anytime — your tier stays active until the end of your current billing period, then drops to Free automatically.

Gems you've already earned stay in your wallet regardless of tier changes.