> For the complete documentation index, see [llms.txt](https://docs.rivalryze.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rivalryze.com/the-marketplace/gift-cards.md).

# Gift Cards

Gift cards turn the Gems you've won into store credit on the gaming platforms you use.

{% hint style="info" %}
Gift cards are for **Supporter** and **Legend** members. On the Free tier, values show **Subscriber Only** and the button reads **Subscribe to Unlock**. See [Subscription Tiers](/your-account/subscription-tiers.md).
{% endhint %}

## What's available

Gift cards are grouped by brand, such as Steam, PlayStation, Xbox, Nintendo eShop and League of Legends. The brands on offer change over time.

Each brand has one or more **regions** (for example United States, Canada, United Kingdom, Brazil or Europe), and each region has its own **values** in its local currency, like $25.00 USD or £20.00 GBP. Every value has its own price in Gems. A brand's card shows the lowest price as **Starting at**.

## How to buy

1. Open the **Marketplace** and go to **Gift Cards** (or click **VIEW ALL** on the Gift Cards section). You can search with **Search gift cards...**.
2. Click a brand.
3. Choose a **Region**, then a **Value**.
4. Set the **Quantity**. **Remaining** shows how many are in stock.
5. Click **Go to Checkout**, check the totals and click **Purchase for**.

See [The Marketplace](/the-marketplace/marketplace-overview.md#buying-something) for the checkout steps.

### Limits

* Each value can be bought a limited number of times per account. The **Quantity** tooltip tells you how many you have left.
* You can buy up to 20 of one value in a single checkout.

## Delivery

Your gift card goes to your [Inventory](/the-marketplace/inventory.md), under **Gift Cards**. Most arrive right away.

The product notes say processing times depend on the size, quantity, region and availability of the order, but generally don't exceed 3 business days, and that codes are sent to the email address of the RivalRyze account that ordered them.

If a card can't be delivered, the purchase fails and your Gems are refunded automatically. The refund shows in your history as **Reward refund**.

## Redeeming your gift card

1. Open your [Inventory](/the-marketplace/inventory.md) and select the gift card.
2. Click **REDEEM**. Depending on the card, this either opens its redemption page in a new tab or shows the code, with a **Copy** button.
3. Use **How do I redeem this?** for the brand's own instructions.

Once redeemed, the card moves to the **Redeemed** tab. Click **VIEW CODE** to see it again.

Once a code is redeemed on the platform, the credit belongs to that platform account. RivalRyze can't move it or take it back.

{% hint style="warning" %}
Don't share your code. Anyone who has it can redeem it.
{% endhint %}

## Pick the right region

Buy the region that matches your account on the platform. A card from one region often won't redeem on an account from another, and **Gems spent on the wrong region can't be refunded**.

## What if my code doesn't work?

1. **Check the platform.** A Steam card only works on Steam, and so on.
2. **Check the region** of the card against your platform account's region.
3. **Check the code** for typos if you typed it in rather than copying it.
4. **Contact** [**support**](/help-and-faq/contact-support.md) if it still won't redeem. Include the card's name, value, region and the date you bought it (shown as **Obtained** in your Inventory).

## Refunds

* Marketplace orders can't be returned once the code has been handed out.
* If delivery fails, your Gems come back automatically.
* Codes bought for the wrong region can't be refunded.

See [The Marketplace](/the-marketplace/marketplace-overview.md#failed-orders-and-refunds) for the full rules.