> For the complete documentation index, see [llms.txt](https://docs.rivalryze.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rivalryze.com/the-shop/gift-cards.md).

# Gift Cards

Gift cards in the RivalRyze Shop let you turn the gems you've won into real store credit for the gaming platforms you actually use.

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The Shop — including gift cards — requires a **Supporter** or **Pro** subscription. See [Subscription Tiers](/your-account/subscription-tiers.md).
{% endhint %}

## What's available

Gift card selection rotates, but typically includes:

* **Steam** store credit
* **PlayStation Store** credit
* **Xbox / Microsoft Store** credit
* **Nintendo eShop** credit (regional availability)
* **Battle.net Balance**
* General-purpose gift cards (Amazon, etc., in some regions)

Each card is listed at a specific denomination (e.g., $10, $25, $50) and a corresponding gem price.

## How to buy

1. Open **Shop → Gift Cards**.
2. Browse by platform or filter by denomination / price.
3. Click the card you want and confirm the purchase.
4. The gems are deducted from your wallet.
5. The gift card code is delivered (see below).

## How delivery works

Gift cards are fulfilled via our reward partners (Tremendous and similar fulfillment providers). Delivery happens one of two ways:

* **Instant** — the code appears on your **Shop → My Orders** page immediately, and is also emailed to your account email.
* **Email-only** — the code is sent to your account email within a few minutes.

Either way, you'll have the code in your hand within minutes of checkout.

## Redeeming the code

Each gift card includes redemption instructions specific to the platform. Generally:

* **Steam:** [store.steampowered.com/account/redeemwalletcode](https://store.steampowered.com/account/redeemwalletcode)
* **PlayStation:** Open the PlayStation Store on your console or app → **Redeem Codes**.
* **Xbox:** Open the Microsoft Store on your console → **Redeem code**, or [redeem.microsoft.com](https://redeem.microsoft.com).
* **Battle.net:** [battle.net/account/management/giftcard-redeem.html](https://battle.net/account/management/giftcard-redeem.html)

Once redeemed, the value is added to your store balance on that platform and is no longer tied to RivalRyze in any way.

## Regional availability

Gift cards available in your Shop are filtered to your billing country. If a specific card isn't appearing, it's likely not available in your region — there's nothing you can do to unlock it on the RivalRyze side.

## Prices and FX

Gift card prices are listed in gems. The gem-to-dollar ratio varies by card type and supplier — some cards are more efficient than others. There isn't a fixed conversion rate across the whole Shop.

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If you're saving up for a specific platform's credit, check the Shop a few times — prices and availability rotate.
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## What if my code doesn't work?

1. **Double-check the redemption URL.** Some codes only work on the correct platform's website (not the desktop app).
2. **Check the region.** A US-issued gift card won't always redeem on a non-US account, and vice versa.
3. **Check the expiry date.** Some cards have expiration windows (rare, but possible).
4. **Contact** [**support**](/help-and-faq/contact-support.md) if it still won't redeem. Include the order ID from **Shop → My Orders**. We'll work with the fulfillment partner to issue a replacement.

{% hint style="warning" %}
Once a gift card code has been viewed, **do not share it publicly**. Anyone with the code can redeem it. RivalRyze can't recover or reissue a code that's been stolen because it was shared.
{% endhint %}

## Refunds

Gift card purchases are **non-refundable** once the code has been delivered and viewed. If a code fails to redeem due to a fulfillment error (not user error), [support](/help-and-faq/contact-support.md) can issue a replacement.

If your order is **stuck in pending status for more than 1 hour**, contact support — that's a fulfillment delay we can investigate.