> For the complete documentation index, see [llms.txt](https://docs.rivalryze.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rivalryze.com/the-shop/gift-cards.md). # Gift Cards Gift cards in the RivalRyze Shop let you turn the gems you've won into real store credit for the gaming platforms you actually use. {% hint style="info" %} The Shop — including gift cards — requires a **Supporter** or **Pro** subscription. See [Subscription Tiers](/your-account/subscription-tiers.md). {% endhint %} ## What's available Gift card selection rotates, but typically includes: * **Steam** store credit * **PlayStation Store** credit * **Xbox / Microsoft Store** credit * **Nintendo eShop** credit (regional availability) * **Battle.net Balance** * General-purpose gift cards (Amazon, etc., in some regions) Each card is listed at a specific denomination (e.g., $10, $25, $50) and a corresponding gem price. ## How to buy 1. Open **Shop → Gift Cards**. 2. Browse by platform or filter by denomination / price. 3. Click the card you want and confirm the purchase. 4. The gems are deducted from your wallet. 5. The gift card code is delivered (see below). ## How delivery works Gift cards are fulfilled via our reward partners (Tremendous and similar fulfillment providers). Delivery happens one of two ways: * **Instant** — the code appears on your **Shop → My Orders** page immediately, and is also emailed to your account email. * **Email-only** — the code is sent to your account email within a few minutes. Either way, you'll have the code in your hand within minutes of checkout. ## Redeeming the code Each gift card includes redemption instructions specific to the platform. Generally: * **Steam:** [store.steampowered.com/account/redeemwalletcode](https://store.steampowered.com/account/redeemwalletcode) * **PlayStation:** Open the PlayStation Store on your console or app → **Redeem Codes**. * **Xbox:** Open the Microsoft Store on your console → **Redeem code**, or [redeem.microsoft.com](https://redeem.microsoft.com). * **Battle.net:** [battle.net/account/management/giftcard-redeem.html](https://battle.net/account/management/giftcard-redeem.html) Once redeemed, the value is added to your store balance on that platform and is no longer tied to RivalRyze in any way. ## Regional availability Gift cards available in your Shop are filtered to your billing country. If a specific card isn't appearing, it's likely not available in your region — there's nothing you can do to unlock it on the RivalRyze side. ## Prices and FX Gift card prices are listed in gems. The gem-to-dollar ratio varies by card type and supplier — some cards are more efficient than others. There isn't a fixed conversion rate across the whole Shop. {% hint style="success" %} If you're saving up for a specific platform's credit, check the Shop a few times — prices and availability rotate. {% endhint %} ## What if my code doesn't work? 1. **Double-check the redemption URL.** Some codes only work on the correct platform's website (not the desktop app). 2. **Check the region.** A US-issued gift card won't always redeem on a non-US account, and vice versa. 3. **Check the expiry date.** Some cards have expiration windows (rare, but possible). 4. **Contact** [**support**](/help-and-faq/contact-support.md) if it still won't redeem. Include the order ID from **Shop → My Orders**. We'll work with the fulfillment partner to issue a replacement. {% hint style="warning" %} Once a gift card code has been viewed, **do not share it publicly**. Anyone with the code can redeem it. RivalRyze can't recover or reissue a code that's been stolen because it was shared. {% endhint %} ## Refunds Gift card purchases are **non-refundable** once the code has been delivered and viewed. If a code fails to redeem due to a fulfillment error (not user error), [support](/help-and-faq/contact-support.md) can issue a replacement. If your order is **stuck in pending status for more than 1 hour**, contact support — that's a fulfillment delay we can investigate. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.rivalryze.com/the-shop/gift-cards.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.