Game Codes

Game codes are digital keys for full games — you redeem them on the appropriate platform (Steam, Epic, console store) and the game is added to your library.

The Shop — including game codes — requires a Supporter or Pro subscription. See Subscription Tiers.

What's available

Game code selection rotates regularly, and depends on what our fulfillment partners have in stock. Typically you'll find:

• Recent indie releases

• Older AAA titles at a discount

• DLC and expansions

• Bundle codes (multi-game packages)

• Occasional bigger releases during sales / events

Don't expect every game on Steam to be in the Shop — what's there is what our partners can supply.

How to buy

1. Open Shop → Game Codes.

2. Browse the catalog. Each listing shows the game, the redemption platform (Steam / Epic / PSN / Xbox / etc.), the gem price, and the supplier rating.

3. Click a game to see full details: store page link, description, redemption instructions, region restrictions.

4. Confirm the purchase. Gems are deducted.

5. Your code is delivered.

Delivery

Most game code purchases are instant — the code appears on your Shop → My Orders page and is emailed to your account email within seconds.

Some codes may take a few minutes if our supplier is fulfilling on demand. If your order hasn't arrived in 30 minutes, contact support.

Redeeming the code

Instructions vary by platform. The code listing tells you exactly where to redeem, but generally:

• Steam: store.steampowered.com/account/registerkey

• Epic Games: epicgames.com/account/personal?lang=en-US&productName=epic-games#redeem (or in the Epic launcher → your profile → Redeem Code)

• PSN: PlayStation Store → Redeem Codes

• Xbox: Microsoft Store → Redeem code

• GOG: gog.com/redeem

Once redeemed, the game is added to your library on that platform forever.

Region restrictions

Many game codes are region-locked — they only work for accounts in specific regions (e.g., "EU only," "ROW excluding RU/CN"). The Shop listing always shows the region for each code.

If you buy a region-restricted code that doesn't match your account region, it will not redeem — and we generally cannot refund for region mismatches if the region was clearly listed. Read the listing carefully before buying.

Pricing vs. retail

Game code prices in gems reflect what our suppliers charge us, plus our markup. You may sometimes find a game cheaper on Steam during a sale — RivalRyze isn't trying to undercut official stores. The point is you can use gems you've won instead of paying cash.

If you're saving up for a specific title, check the Shop weekly. Game prices in gems often drop during sale events.

Refunds

Game code purchases are non-refundable once the code has been delivered and viewed.

Exceptions (refundable):

• The code is invalid or already redeemed when you receive it (fulfillment error).

• The code's region was incorrectly listed (mismatch wasn't your fault).

• The order is stuck in pending for over 1 hour.

For any of these, contact support with your order ID from Shop → My Orders.

What if the code doesn't work?

1. Confirm you're redeeming on the right platform. A Steam key only works on Steam. An Epic key only works on Epic. The listing tells you which.

2. Check that you're typing the code correctly. Most codes are case-insensitive but error easily on missed dashes or zeros vs. O's.

3. Check your region. A region-locked code won't redeem on a non-eligible account.

4. Try a different browser or the platform's desktop client. Occasionally redemption pages have web bugs.

5. Contact support. Provide the order ID and the error message you're seeing. We'll work with the supplier to either replace the code or refund the order.

Once a game code is redeemed on your platform account, it becomes part of your library on that platform — RivalRyze has no further role. We can't transfer it, revoke it, or refund it after that point.