> For the complete documentation index, see [llms.txt](https://docs.rivalryze.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rivalryze.com/the-shop/game-codes.md).

# Game Codes

Game codes are digital keys for full games — you redeem them on the appropriate platform (Steam, Epic, console store) and the game is added to your library.

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The Shop — including game codes — requires a **Supporter** or **Pro** subscription. See [Subscription Tiers](/your-account/subscription-tiers.md).
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## What's available

Game code selection rotates regularly, and depends on what our fulfillment partners have in stock. Typically you'll find:

* **Recent indie releases**
* **Older AAA titles** at a discount
* **DLC and expansions**
* **Bundle codes** (multi-game packages)
* **Occasional bigger releases** during sales / events

Don't expect every game on Steam to be in the Shop — what's there is what our partners can supply.

## How to buy

1. Open **Shop → Game Codes**.
2. Browse the catalog. Each listing shows the game, the redemption platform (Steam / Epic / PSN / Xbox / etc.), the gem price, and the supplier rating.
3. Click a game to see full details: store page link, description, redemption instructions, region restrictions.
4. Confirm the purchase. Gems are deducted.
5. Your code is delivered.

## Delivery

Most game code purchases are **instant** — the code appears on your **Shop → My Orders** page and is emailed to your account email within seconds.

Some codes may take a few minutes if our supplier is fulfilling on demand. If your order hasn't arrived in 30 minutes, contact [support](/help-and-faq/contact-support.md).

## Redeeming the code

Instructions vary by platform. The code listing tells you exactly where to redeem, but generally:

* **Steam:** [store.steampowered.com/account/registerkey](https://store.steampowered.com/account/registerkey)
* **Epic Games:** [epicgames.com/account/personal?lang=en-US\&productName=epic-games#redeem](https://www.epicgames.com/account/personal#redeem) (or in the Epic launcher → your profile → Redeem Code)
* **PSN:** PlayStation Store → **Redeem Codes**
* **Xbox:** Microsoft Store → **Redeem code**
* **GOG:** [gog.com/redeem](https://gog.com/redeem)

Once redeemed, the game is added to your library on that platform forever.

## Region restrictions

Many game codes are region-locked — they only work for accounts in specific regions (e.g., "EU only," "ROW excluding RU/CN"). The Shop listing always shows the region for each code.

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If you buy a region-restricted code that doesn't match your account region, **it will not redeem** — and we generally cannot refund for region mismatches if the region was clearly listed. Read the listing carefully before buying.
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## Pricing vs. retail

Game code prices in gems reflect what our suppliers charge us, plus our markup. You may sometimes find a game cheaper on Steam during a sale — RivalRyze isn't trying to undercut official stores. The point is you can use gems you've *won* instead of paying cash.

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If you're saving up for a specific title, check the Shop weekly. Game prices in gems often drop during sale events.
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## Refunds

Game code purchases are **non-refundable** once the code has been delivered and viewed.

Exceptions (refundable):

* The code is invalid or already redeemed when you receive it (fulfillment error).
* The code's region was incorrectly listed (mismatch wasn't your fault).
* The order is stuck in pending for over 1 hour.

For any of these, contact [support](/help-and-faq/contact-support.md) with your order ID from **Shop → My Orders**.

## What if the code doesn't work?

1. **Confirm you're redeeming on the right platform.** A Steam key only works on Steam. An Epic key only works on Epic. The listing tells you which.
2. **Check that you're typing the code correctly.** Most codes are case-insensitive but error easily on missed dashes or zeros vs. O's.
3. **Check your region.** A region-locked code won't redeem on a non-eligible account.
4. **Try a different browser or the platform's desktop client.** Occasionally redemption pages have web bugs.
5. **Contact** [**support**](/help-and-faq/contact-support.md)**.** Provide the order ID and the error message you're seeing. We'll work with the supplier to either replace the code or refund the order.

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Once a game code is redeemed on your platform account, it becomes part of your library on that platform — RivalRyze has no further role. We can't transfer it, revoke it, or refund it after that point.
{% endhint %}