🔓Privacy Policy
Updated: December 2nd, 2025
RivalRyze Privacy Policy
This Privacy Policy describes how ScrubHub Gaming Inc. and our subsidiaries and affiliates (“RivalRyze”, “we”, “us”, or “our”) handle personal information that we collect:
Through our websites and web applications, including rivalryze.com and app.rivalryze.com
Through our Discord applications and bots
Through any other online services that link to this Privacy Policy (collectively, the “Service”).
It also covers personal information we collect through our social media pages, marketing activities, live or online events, and other activities described in this Policy.
By using the Service, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.
1. Personal Information We Collect
We collect information about you in three main ways: (a) information you provide to us, (b) information we get from third parties (including game platforms and Discord), and (c) information collected automatically.
1.1 Information you provide to us
Personal information you may provide to us through the Service or otherwise includes:
Contact data – such as your email address, username, or other contact information you choose to provide.
Account & profile data – such as the username and password you set up for your RivalRyze account, your display name, avatar, linked Guilds, and any other information you add to your profile.
Contest & gameplay preferences – such as games you’re interested in, platforms you own, preferred challenge types, and other settings.
Communications – information contained in emails, support requests, Discord DMs to our bot, or other messages you send us.
Marketing data – such as your preferences for receiving marketing communications and details about your engagement with them (opens, clicks, etc.).
Transaction & wallet data – such as the amount of Gems you purchase or earn, your wallet balance, redemptions in the Store, and in some cases limited payment-related information (e.g., transaction IDs from our payment processors).
We do not store full payment card numbers; those are processed by our third-party payment processors.
User-generated content – such as profile pictures, bios, team names, Guild descriptions, chat messages, comments, or any content you upload or generate through the Service, along with associated metadata (timestamps, IDs, etc.).
Event data – if you participate in our playtests, surveys, contests, or events, we may collect information about your responses and participation.
We will use other data not specifically listed here as described in this Privacy Policy or as otherwise disclosed at the time of collection.
1.2 Information from third-party sources
We may combine personal information that you provide with information we obtain from other sources, such as:
Game platforms and publishers – when you link a third-party account (for example Steam, PlayStation Network, Xbox, or other platforms we support), we may receive information such as:
your platform username, profile name, and avatar
your public profile or game library information
your game stats, match history, achievements, trophies, ranks, and similar gameplay data
any other information that the platform or game makes available to us through its APIs and your permissions
Discord – when you authorize our Discord apps or bots, we may receive:
your Discord user ID, username, and avatar
information about the servers (guilds) where our bot is installed, including server IDs, names, and your roles/permissions
message content and interaction data that our bot receives or processes, when necessary to provide the Service (for example, slash command usage, button clicks, challenge participation, etc.)
Public sources – such as publicly available profiles, game leaderboards, esports results, or social media if you interact with us there.
Marketing partners & data providers – such as email or analytics partners that help us understand how users find and use RivalRyze.
Affiliate and referral partners – if you sign up through a referral link, content creator link, or partner promotion, we may receive basic info about the referral event so we can track attribution and rewards.
The information we receive from third parties depends on their policies and your privacy settings with those third parties. You should review the privacy policies of those services to understand how they handle your information.
1.3 Automatic data collection
We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction with the Service over time, including:
Device data – such as your IP address, device type, operating system, browser type, settings, unique device identifiers, and approximate region.
Online activity data – such as pages or screens you view, features you use, actions you take (e.g., joining a contest, linking a platform, viewing a Guild), the time and date of your visit, and the time spent on each page or feature.
Log and diagnostic data – such as error logs, crash reports, performance data, and basic information about how our systems are being used, which helps us maintain stability and security.
Location data – if you enable location services on your device or browser, we may receive approximate location information. We do not collect precise GPS-level location unless you explicitly allow it and it is necessary for a specific feature (for example, to comply with geographic eligibility rules for certain contests).
Cookies and similar technologies
Some of our automatic data collection is facilitated by technologies such as:
Cookies – small text files stored on your device to remember your preferences and settings, authenticate you, or track usage.
Local storage – browser-based storage mechanisms that help us persist certain settings and session state.
Web beacons / pixels – small images or code snippets that help us understand how users interact with emails or web pages.
You can control certain cookies through your browser settings and, in some cases, through cookie banners or preference tools we provide.
1.4 Data about others
We may offer features that allow you to invite friends or contacts to use the Service (for example, referral links or “invite a friend” tools). If you choose to share someone’s contact details with us, you represent that you have their permission to do so. We will only use that information to send the requested invitation or communication.
2. How We Use Your Personal Information
We use your personal information for the following purposes, or as otherwise described at the time of collection.
2.1 Service delivery and operations
We use your information to:
Provide, operate, maintain, and improve the Service and its features;
Create and manage your RivalRyze account;
Let you link and manage third-party game and platform accounts;
Run and administer skill-based Contests, Guilds, and other community features;
Track stats, achievements, and progress for supported games and platforms;
Attribute and display scores, rankings, and leaderboards;
Operate our in-platform Gems wallet and Store, including processing Gem purchases and redemptions;
Send you service-related communications, such as confirmations, technical notices, security alerts, and administrative messages.
2.2 Skill-based scoring, analytics, and anti-cheat
We use gameplay and platform data to:
Calculate points, scores, rankings, and leaderboards based on our proprietary algorithms and models;
Evaluate and adjust the difficulty weighting of achievements and challenges to support fair, skill-based competition;
Detect suspicious or inconsistent activity, investigate potential cheating or abuse, and enforce our Terms of Service;
Analyze player performance and usage patterns to improve matchmaking, challenge design, and overall experience.
2.3 Research and development
We analyze how users interact with the Service to:
Develop new features and services (for example, new contest formats, integrations, or reward types);
Monitor and improve performance, stability, and security;
Conduct testing, bug fixing, and product development;
Generate aggregated or de-identified statistics about gameplay, contests, and platform usage.
2.4 Marketing and communications
We may use your information to:
Send you marketing communications about RivalRyze, including product updates, features, events, and promotions;
Personalize marketing content based on your interests, games played, platform preferences, or activity;
Run referral, loyalty, or rewards programs and communicate about your eligibility or benefits.
You can opt out of marketing emails at any time (see Section 4 – Your Choices).
2.5 Security, compliance, and protection
We use personal information to:
Protect the integrity and security of the Service, our users, and our systems;
Prevent, detect, and investigate fraud, cheating, abuse, or other unauthorized or illegal activities;
Enforce our Terms of Service and other policies;
Comply with legal obligations, law enforcement requests, or regulatory requirements;
Establish, exercise, or defend legal claims.
2.6 With your consent
In some cases, we will ask for your consent to use your personal information for specific purposes (for example, optional surveys, beta tests, or certain marketing activities). When we do so, you can withdraw your consent at any time via the methods described at the time of collection or in this Privacy Policy.
2.7 Creating aggregated, anonymized, or de-identified data
We may create aggregated, anonymized, or de-identified data from your personal information and other users’ information. We use this data for lawful business purposes, such as:
Understanding overall platform performance;
Showing high-level stats about games or challenges;
Improving and promoting the Service.
We take reasonable steps to ensure such data cannot be used to identify you.
3. How We Share Your Personal Information
We may share personal information with the following categories of recipients, or as otherwise described at the time of collection:
3.1 Affiliates
We may share information with our parent company, subsidiaries, and other affiliates for purposes consistent with this Privacy Policy.
3.2 Service providers
We share personal information with companies and individuals who help us provide the Service, such as:
Hosting and infrastructure providers;
Payment processors (e.g., to process Gem purchases);
Analytics and monitoring tools;
Email, notifications, and communication providers;
Customer support and ticketing tools;
Security, anti-fraud, and anti-cheat services.
These service providers may only use your information as necessary to perform services on our behalf and in accordance with our instructions.
3.3 Game platforms and third-party services you connect
When you choose to link or interact with third-party platforms or services, we may share certain information with them, or they may share information with us, in accordance with your settings and their privacy policies.
Examples include:
Game and platform APIs (Steam, PlayStation, Xbox, etc.) to:
Retrieve stats and achievements;
Validate ownership of games;
Display your platform profile or avatar;
Discord, to:
Link your RivalRyze account with your Discord user;
Operate our bot in your servers;
Assign roles, send messages, or manage interactions in channels where our bot is authorized.
We have no control over and are not responsible for how these third parties handle your information once it is in their systems. Their collection and use of your data are governed by their own terms and privacy policies.
3.4 Reward and marketplace partners
When you redeem Gems for third-party rewards (such as gift cards or game keys), we may share limited information with reward providers or merchants as needed to fulfill your request (for example, your email address to send a gift card code, or other minimal details required by that provider).
3.5 Business and marketing partners
We may share aggregated or limited personal information with partners who help us run promotions, sponsorships, or co-branded content. When you participate in a partner promotion, the partner’s own privacy policy may also apply.
3.6 Other users and the public
Some parts of the Service are social or public by design. Depending on your settings and how you use the Service, information that may be visible to other users or the public can include:
Your RivalRyze username, avatar, and profile;
Your Guild memberships and roles;
Contest participation, scores, rankings, leaderboards, and achievements;
User-generated content you post (e.g., messages, comments, Guild descriptions, or challenge titles).
Please be cautious about what you choose to share in public or semi-public areas of the Service.
3.7 Professional advisors
We may share information with legal, financial, audit, or other professional advisors when necessary to obtain advice or protect our business.
3.8 Authorities and others
We may disclose information to law enforcement, government authorities, or other third parties if we believe in good faith that such disclosure is necessary to:
Comply with a legal obligation or request;
Protect the rights, property, or safety of RivalRyze, our users, or the public;
Detect, prevent, or address fraud, security, or technical issues;
Enforce our Terms of Service or other agreements.
3.9 Business transferees
We may share or transfer information as part of, or during negotiations of, any merger, sale of company assets, financing, acquisition, reorganization, or similar event. Your information may be transferred to a successor or affiliate as part of such an event, subject to this Privacy Policy or a policy that provides substantially similar protections.
4. Your Choices
You have several choices regarding your personal information.
4.1 Access and update your information
You may review and update certain account information by logging into your RivalRyze account and editing your profile or settings. If you cannot access certain information, you can contact us using the details in Section 10.
4.2 Email and marketing communications
You can opt out of receiving marketing emails from us by following the unsubscribe link in those emails or by adjusting your account preferences where available.
We may still send you non-marketing communications, such as service-related or transactional messages (e.g., security alerts, important account notifications, prize confirmations).
4.3 Linked third-party platforms
You may control what information we can access from third-party platforms by adjusting your settings:
In your account with that platform (e.g., Steam, PlayStation, Discord), and/or
In the connection settings in your RivalRyze account, where available.
If you disconnect a game or platform account, we may no longer receive new data from that platform, but may retain previously collected information as needed for the purposes described in this Policy (for example, historical contest results and leaderboards).
4.4 Cookies and browser settings
You can configure your browser to:
Block or delete cookies;
Limit tracking; or
Notify you when a cookie is set.
Please note that disabling certain cookies may affect the functionality of the Service.
4.5 Do Not Track
Some browsers offer a “Do Not Track” (DNT) setting that can signal your preference regarding tracking by websites. We currently do not respond to DNT signals. You can use other tools described in this Privacy Policy to control data collection and use.
4.6 Declining to provide information
If you choose not to provide information that is required or necessary for certain features (for example, linking a game account to participate in a specific Contest), we may not be able to provide those features or the full functionality of the Service.
5. Other Sites and Services
The Service may contain links to websites, mobile applications, or other online services operated by third parties. These links are not an endorsement or indication of affiliation.
We are not responsible for the privacy or security practices of these third-party services. We encourage you to review their privacy policies and terms of use before providing any personal information or using their services.
6. Security
We employ technical, organizational, and physical safeguards designed to protect the personal information we collect against unauthorized access, use, disclosure, alteration, or destruction.
However, no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
If you believe your account or information has been compromised, please contact us immediately.
7. International Data Transfers
We are headquartered in Canada, and we may use service providers or store data in other countries. This means your personal information may be transferred to, stored in, or processed in countries that may have data protection laws that are different from the laws of your country of residence.
Where we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.
8. Children
The Service is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13 without appropriate parental consent.
If we learn that a child under 13 has provided us with personal information without verifiable parental consent, we will take steps to delete that information as required by law. If you believe that a child has provided us with personal information, please contact us using the information in Section 10.
For certain paid features and Contests, additional age restrictions may apply (for example, 18+). These are described in our Terms of Service and Contest Rules.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will:
Post the updated version on the Service; and
Update the “Last updated” date at the top.
If we make material changes, we will take reasonable steps to notify you (for example, by email or an in-app notice). Your continued use of the Service after the effective date of any changes indicates your acceptance of the updated Privacy Policy.
10. How to Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise any rights related to your personal information, you can contact us at:
ScrubHub Gaming Inc. (RivalRyze) Email: [email protected] Website: https://rivalryze.com
You may also reach us through our official social media and community channels (including Discord), but for privacy-specific questions we recommend using email so we can respond appropriately.
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