> For the complete documentation index, see [llms.txt](https://docs.rivalryze.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rivalryze.com/help-and-faq/game-not-showing.md).

# Why isn't my game showing up?

Your games appear in the **Games** tab of your profile and under **Games → My Games** in the sidebar. If one is missing, work through these steps.

## Quick checklist

* The platform is connected in **Settings → Connections** (its row shows **Disconnect**).
* Your profile on that platform is public.
* You've played the game since linking (Steam), or it has a trophy list or achievements on your account (PlayStation, Xbox).
* A sync has run since you played. Syncs run automatically; subscribers can also use the refresh icon (**Update profile**) on their profile.

## Step 1: is the platform connected?

Open **Settings** and pick the **Connections** tab. A connected platform shows **Disconnect**; one that isn't shows **Connect**. If the Steam or PlayStation row shows a **Private profile** badge, go to step 2.

## Step 2: is your platform profile public?

| Platform    | What must be visible                                                                                                     |
| ----------- | ------------------------------------------------------------------------------------------------------------------------ |
| Steam       | **My profile** and **Game details** set to **Public**. Games you've marked as private in your Steam library stay hidden. |
| PlayStation | **Trophies** visible to **Anyone**                                                                                       |
| Xbox        | Your game and app history visible to others                                                                              |

After fixing Steam or PlayStation privacy, click **Refresh** on that platform's row in **Settings → Connections**. See [Troubleshooting Sync Issues](/connecting-gaming-platforms/troubleshooting-sync.md#2-check-your-privacy-settings).

## Step 3: has the platform reported the game?

Each platform reports games a little differently.

### Steam

When you link Steam, RivalRyze imports your whole owned library. After that, syncs check the games you've played in the last two weeks. A game you bought or haven't touched since linking appears once you play it.

Steam stops reporting a free demo's achievements once you uninstall it. Let RivalRyze sync before you uninstall a demo.

### PlayStation

RivalRyze reads the games on your trophy list. A game appears there once you've launched it and it has trophies, so buying it isn't enough. PS5, PS4, PS3 and PS Vita games are all read.

### Xbox

RivalRyze reads your Xbox title history. Games without achievements may not appear, and achievements from older Xbox 360 titles may not sync.

### League of Legends, Teamfight Tactics and Dota 2

These games have no achievements. Their ranks and matches show on your profile's platform cards and on each game's page instead. See [Connecting Riot Games](/connecting-gaming-platforms/riot.md) and the Dota 2 section of [Connecting Steam](/connecting-gaming-platforms/steam.md#dota-2).

## Step 4: is it the right account?

Make sure the game is on the account you linked. A game played on a family member's or a second account won't appear on yours. Check on the platform itself:

* **Steam:** your games list on your Steam profile.
* **PlayStation:** your trophy list.
* **Xbox:** your achievements and game history on Xbox.

## Step 5: wait for a sync, or refresh

Syncs run automatically every 4 hours on Free, every hour on Supporter and every 30 minutes on Legend. Subscribers can also use the refresh icon (**Update profile**) on their profile and follow the progress checklist. See [the sync schedule](/connecting-gaming-platforms/troubleshooting-sync.md#5-understand-the-sync-schedule).

## Step 6: regional PlayStation trophy lists

Some PlayStation games ship separate trophy lists per region (for example NA, EU and JP versions on the same console). Each one is its own set of trophies, and your progress counts on the list you played. On the game's page, these lists are labelled by region (**NA**, **EU**, **JP**, **ASIA**, **KR**), or by the game's PlayStation serial when the region isn't known yet. If your progress looks missing, check that you're looking at the right list.

On a game's page, PlayStation trophy groups (the base game and each DLC pack) are also listed separately.

## Step 7: game details and artwork

Your games come from the platform itself. RivalRyze also matches each game to [IGDB](https://www.igdb.com), a public game database, for details like the cover, genres and release date. A game IGDB doesn't know about still appears, but may have less information or artwork. If a game is matched to the wrong entry, [contact support](/help-and-faq/contact-support.md).

## Step 8: games without achievements

A game with no achievements or trophies can still appear in your library, but it earns no points and can't count toward achievement-based Contests.

If a developer adds achievements to a game later, RivalRyze picks them up automatically. Until the catalog catches up, a game you've finished can briefly show an achievement short of complete.

## When to contact support

If you've gone through every step and the game still isn't showing, [contact support](/help-and-faq/contact-support.md) with:

* The **platform** (Steam, PlayStation, Xbox, and so on)
* The **exact game name** as it appears on the platform
* Your **username on that platform**
* A **screenshot** of the game on the platform's own profile
* What you've already tried from this page