> For the complete documentation index, see [llms.txt](https://docs.rivalryze.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rivalryze.com/help-and-faq/contact-support.md).

# Contact Support

If you can't solve a problem on your own, here's how to reach us.

## Before you contact us

These pages answer most questions:

* [**Common Issues**](/help-and-faq/common-issues.md)**:** the most frequent problems and their fixes.
* [**Why isn't my game showing up?**](/help-and-faq/game-not-showing.md) and [**Troubleshooting Sync Issues**](/connecting-gaming-platforms/troubleshooting-sync.md)**:** sync problems.
* [**Bot Permissions Checklist**](/for-guild-admins/bot-permissions.md)**:** Discord bot problems.

## How to reach us

### The RivalRyze Discord server

[**discord.gg/rivalryze**](https://discord.gg/rivalryze)

The best place for questions, help from the team and the community, and checking whether others have the same problem. It's also where the **Contact** link in the website's footer and the bot's **Support Discord** button lead.

The server has dedicated channels to **Report a Bug** and **Suggest a Feature**. The bot's welcome message in any RivalRyze `#info` channel links straight to both.

### Email

[**support@rivalryze.com**](mailto:support@rivalryze.com)

Use email for anything about your account itself, such as access problems or a deletion request, and send it from the email address on your RivalRyze account so we can find it.

## What to include

1. **Your RivalRyze username**, and your account's email if you're not writing from it.
2. **What happened:** "When I do X, I expect Y, but Z happens."
3. **Steps to reproduce**, if it's a bug.
4. **Screenshots** of errors or the broken state.
5. **Links or references:** the Contest's link, the Marketplace item, the transaction from your Wallet's Transaction History. Some error messages include a **Reference** code: include it.
6. **What you've already tried.**

For a Discord bot problem in your server, include the output of `/guild-permissions`.

## What we can help with

* Account access and suspicious activity
* Wallet and Gem problems
* Missing or wrong synced data
* Marketplace orders (delivery and redemption)
* Contest results you believe are wrong
* Discord bot problems
* Bug reports and feature ideas
* Account deletion requests

## What we can't help with

* **Achievements that didn't unlock on the platform itself.** If Steam, PlayStation or Xbox didn't record an achievement, RivalRyze can't add it.
* **Changing Contest results** that match the players' actual game data.
* **Gameplay coaching** for the games you play.

We're a small team, so please send one message per problem and give us time to answer.

## Reporting a security problem

If you find a security vulnerability, don't post it publicly. Email the details to <support@rivalryze.com> with "Security" in the subject.

## Feedback and feature requests

We read them all. Post them in the **Suggest a Feature** channel of our Discord server. The most useful requests describe the problem you're trying to solve, not only the feature you want.