> For the complete documentation index, see [llms.txt](https://docs.rivalryze.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rivalryze.com/gems-and-wallet/transaction-history.md). # Wallet & Transaction History The **Wallet** page is where you see your Gems, buy more and check every Gem that has moved in or out. Open it from **Wallet** in the sidebar. It shows three things: * **Your balance**: the Gems you have right now. * **Deposit**: opens **Purchase Gems** to buy a Gem pack. * **Transaction History**: every credit and debit on your wallet. ## Buying Gems 1. Click **Deposit** on the Wallet page. On desktop you can also click the **+** next to your balance at the top of the site, and a Marketplace checkout offers **Purchase Gems** when you're short. 2. In **Purchase Gems**, pick a pack. 3. Pay in the secure checkout (powered by Stripe) and click **Pay** (the button shows the price). Current packs: | Pack | Price (USD) | | ---------- | ----------- | | 500 Gems | $4.99 | | 1,000 Gems | $9.99 | | 2,000 Gems | $19.99 | | 5,000 Gems | $49.99 | The **Purchase Gems** window always shows the packs and prices available to you. ### After you pay | You see | What it means | | ------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------- | | **Purchase successful!** | Your Gems will be added to your account shortly. | | **Payment processing** | Your payment method takes time to settle. Your Gems are added as soon as it does. You don't need to pay again. | | **Your payment did not go through** / **Your payment was not completed** | No Gems were added. You can try again. | Some payment methods take you to the provider's site to finish and then bring you back to your Wallet, which shows the outcome. A **Gem purchase** row with the status **Pending** appears in your history as soon as you pick a pack, and stays pending until the payment settles. If you don't finish paying (for example, you close the checkout or leave the provider's page), it's closed as **Failed** after about a day and you aren't charged. Payments a bank is still processing stay **Pending** until they settle. {% hint style="info" %} Gem purchases are final. See the [Terms of Service](/info/terms-of-service.md). {% endhint %} ## Transaction History The table lists your transactions, newest first, 10 per page. | Column | What it shows | | -------------------- | ----------------------------------------------------------------------------------------------------- | | **Transaction** | What kind of movement it was (see the labels below). Marketplace purchases also show the item's name. | | **Amount** | **+** for Gems in, **−** for Gems out. | | **Transaction date** | The day it happened. | | **Status** | **Pending**, **Confirmed** or **Failed**. | | Arrow button | Opens the Contest, for anything tied to one. | Use the buttons above the table to filter: **All**, **Withdrawals** (Gems out) or **Deposits** (all Gems in, not just purchases). ### Transaction labels | Label | What it means | | -------------------- | ------------------------------------------------------------------------------------------------------------------------ | | **Gem purchase** | You bought a Gem pack. | | **Welcome bonus** | Your 50-Gem onboarding reward. | | **Daily reward** | You claimed the Daily Rewards Chest. | | **Battle victory** | A Contest prize paid to you. | | **Battle entry fee** | **−** You joined a Contest, or seeded one you host with a Prize Boost. **+** The refund when that Contest was cancelled. | | **Contest boost** | **−** You donated to a Contest's prize pool. **+** The refund when that Contest was cancelled. | | **Tip** | **−** You tipped someone. **+** Someone tipped you. | | **Shop purchase** | You bought something in the Marketplace. | | **Reward refund** | A Marketplace order couldn't be delivered and its Gems came back. | ### Statuses * **Confirmed**: done. Almost every transaction is confirmed instantly. * **Pending**: a Gem purchase whose payment hasn't settled (or hasn't been made) yet. The Gems aren't in your balance until it's confirmed. * **Failed**: the payment didn't go through or was never finished. No Gems were added. ## Your balance can't go negative Anything that would take your balance below zero is refused, whether it's a Contest entry fee, a boost, a tip or a Marketplace purchase. ## When something doesn't add up 1. Look for a **Pending** Gem purchase. Its Gems arrive once the payment settles. 2. Check for refunds and payouts you may have missed (a cancelled Contest, a refunded Marketplace order, an unclaimed prize on the [Rewards](/gems-and-wallet/rewards.md) page). 3. Still wrong? [Contact support](/help-and-faq/contact-support.md) with the date, amount and label of the transaction in question. ## Privacy Your Wallet page and transaction history are visible only to you. Some Gem activity is public, though: * **Boosts**: a donation to a Contest appears in the activity feed and is announced in the Contest's Discord threads, with your name and the amount. * **Tips**: anyone can see who tipped a story in the activity feed. * **Leaderboards**: tips and donations count toward the **Generosity** ranking on the Rivals leaderboard, and the Discord bot's `/gem-leaderboard` command lists the RivalRyze players with the most Gems. ## Related * [How to Earn Gems](/gems-and-wallet/how-to-earn-gems.md) * [How to Spend Gems](/gems-and-wallet/how-to-spend-gems.md) * [Rewards](/gems-and-wallet/rewards.md)