Troubleshooting Sync Issues

If your achievements, trophies, or rank aren't showing up correctly, work through this checklist before contacting support.

1. Check if the platform is connected

Open Account Settings → Connections and confirm the platform shows as Connected. If the connection has expired (this can happen after a long period of inactivity), reconnect it.

2. Check your profile privacy

The single most common cause of sync failures is a private profile on the source platform. Each platform has different settings:

• Steam — profile + game details must be Public. (Steam guide)

• PSN — trophies must be set to Anyone (Gaming | Media in PSN privacy) AND the PlayStation connection on your Discord account must have "Display on profile" enabled. (PSN guide)

• Xbox — game history must be visible to Everyone. (Xbox guide)

• Riot — no specific privacy setting; account must have played ranked games this season.

• Battle.net — account must have active play in supported games.

3. Trigger an on-demand sync

If you just unlocked something and don't want to wait for the next scheduled sync:

1. Go to your Profile page.

2. Click Sync now next to the platform.

3. Wait 30–60 seconds and refresh.

On-demand syncs are available on all tiers.

4. Check the source

Confirm the achievement/trophy is actually visible on the source platform itself:

• For Steam: visit your Steam profile in a browser.

• For PSN: open the PlayStation app.

• For Xbox: visit xbox.com and check your activity.

If it's not on the source either, the platform hasn't processed it yet. Wait and try again.

5. Understand the sync schedule

Platform	Free	Supporter	Pro
Steam	4 hours	1 hour	30 min
PSN	4 hours	1 hour	30 min
Xbox	4 hours	1 hour	30 min
Riot	On-demand only	On-demand only	On-demand only
Battle.net	On-demand + daily	On-demand + daily	On-demand + daily

If you're on Free and just played for the first time today, it can take up to 4 hours for your data to appear unless you trigger an on-demand sync.

Common error messages

"This profile is private"

Update privacy settings on the source platform, then reconnect or trigger an on-demand sync.

"Connection expired"

Open Account Settings → Connections and click Reconnect for that platform.

"Rate limited"

RivalRyze has temporarily hit the gaming platform's API limits. This auto-resolves within an hour. No action needed.

"Account not found"

The connected platform account no longer exists or has been renamed. Disconnect and reconnect with the current account.

Sync is fine but my achievements don't count in a Contest

If your data is syncing but a Contest leaderboard or Bounty isn't crediting you, the cause might be Fair Play. Cross-platform auto-pops are excluded by default in many Contests, and Hunter Bounties require organic unlocks during the Contest window.

Still not working?

Contact support with:

• Your RivalRyze username

• The connected platform (e.g., Steam)

• The specific achievement/trophy/stat that's missing

• A screenshot of it on the source platform proving it exists

We'll investigate within 24 hours.